Privacy Policy

Data Controller

rulexqxq S.L. (Registration Number: 73694812, VAT: ESB73694812) is the data controller responsible for your personal information. We are located at Paseo de la Castellana 106, 30535 Murcia, Spain. You can contact us at privacy@rulexqxq.life or +34 911281056 for any privacy-related inquiries.

Data Collection

The data we collect includes personal information such as your name, email address, phone number, billing and shipping addresses, and payment information when you make purchases or create an account on our website. We also collect technical information including your IP address, browser type, device information, and website usage data through cookies and similar technologies.

We collect this information directly from you when you register for an account, place orders, contact customer service, or subscribe to our communications. Some information is collected automatically through your use of our website and services.

How We Use Your Information

We explain how we use your information to provide and improve our services, process your orders, communicate with you, and ensure the security of our platform. The use of your data enables us to fulfil our contractual obligations, provide customer support, and enhance your shopping experience.

Specifically, we use your personal information to:

• Process and fulfil your orders, including payment processing and delivery
• Create and manage your customer account
• Provide customer support and respond to your inquiries
• Send order confirmations, shipping updates, and important account information
• Improve our website functionality and user experience
• Prevent fraud and ensure the security of our services
• Comply with legal obligations and resolve disputes
• Send marketing communications (with your consent where required)

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds: (1) Contract performance - to fulfil our obligations under our terms of service and process your orders, (2) Legitimate interests - to improve our services, prevent fraud, and operate our business, (3) Legal compliance - to meet our legal and regulatory obligations, and (4) Consent - for marketing communications and certain cookies where required by law.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or serving you, including payment processors, shipping companies, and technology service providers. These parties are contractually obligated to keep your information confidential and use it only for the specific services they provide to us. We may also disclose your information when required by law or to protect our rights, property, or safety.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Account information is typically retained for the duration of your account plus a reasonable period thereafter for business and legal purposes. Order and transaction data is retained for accounting and tax purposes as required by Spanish law. Marketing data is retained until you withdraw consent or we determine it is no longer needed. We regularly review and delete data that is no longer necessary for our business purposes.

Your Rights

Under GDPR and Spanish data protection laws, you have several rights regarding your personal information:

• Right of Access: You can request copies of your personal data and information about how we process it
• Right to Rectification: You can request correction of inaccurate or incomplete personal data
• Right to Erasure: You can request deletion of your personal data in certain circumstances
• Right to Restrict Processing: You can request limitation of processing in certain situations
• Right to Data Portability: You can request transfer of your data to another service provider
• Right to Object: You can object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: You can withdraw consent for processing based on consent at any time

International Data Transfers

Your personal information is primarily processed within the European Union. If we transfer your data outside the EU/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or transfers to countries with adequacy decisions. We will inform you of any such transfers and the safeguards we have implemented to protect your data.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and staff training on data protection. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. For detailed information about the cookies we use, their purposes, and how to manage your cookie preferences, please see our Cookie Policy. You can control cookie settings through your browser, but please note that disabling certain cookies may affect website functionality.

Children's Privacy

Our services are not directed to children under 16 years of age, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete such information promptly. If you believe we have collected information from a child under 16, please contact us immediately at privacy@rulexqxq.life.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. For significant changes, we may provide additional notice such as email notification. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data processing practices, please contact us using the following information. Our privacy team is committed to addressing your inquiries promptly and thoroughly.

Supervisory Authority

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos - AEPD) or your local supervisory authority. You can find more information about filing complaints on the AEPD website at www.aepd.es.